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The privacy policy of Wicom Mobile Ltd

1. general

• This document includes the privacy policy of Wicom Mobile Ltd. (“Wicom Mobile” or the “Company”). The document is written in the masculine language for convenience only and refers to all genders alike. This document must be read together with: the terms of use of our website and application (the website and the application will be collectively referred to as “the website” or “the website”), our general terms of engagement, the engagement documents applicable to our service plans, as well as the other information appearing on our website.
• Your privacy is important to us, and we respect the privacy of users of our services. We will maintain the privacy of your data in accordance with the law and in accordance with the provisions of the privacy policy which are an integral part of the terms of engagement for our services.
• By using our services as well as our website and the services contained therein, you agree to the information collection and use practices described below in this document. You are under no legal obligation to provide us with information, but if you refuse to provide us with information, we may not be able to provide you with a service, or the provision of our services may be affected.
• The purpose of this document is to describe in general the types of personal information we collect, the purpose of the collection, the uses and processing that are done and may be done on it and its transfer to third parties. The document also provides information regarding your rights regarding the personal information we collect about you. The actions in this regard are carried out in accordance with the provisions of the Privacy Protection Law, 1981-5571 (the “Law”) and the regulations established pursuant to it, in accordance with other relevant laws, as well as in accordance with additional provisions applicable to us by virtue of the law and by virtue of various regulatory obligations applicable to us (“the Law”), including The licenses or permits by virtue of which we operate in various areas of our activity (“the license”).
• When we use the term “information” or “personal information” in this document, we mean information about the private affairs of an identified or reasonably identifiable person, which is protected by law. Since the law protects the privacy of individuals and not of corporations, our obligation to maintain privacy and information according to this section applies to data and information relating to the private affairs of an identified person and does not apply to corporations as well.
• We will keep the information about you in accordance with the provisions of the law in a computerized and secure database. At the same time, we cannot guarantee complete immunity from intrusion into our computer systems, or completely prevent attempts to access databases or disclose information.
• We will use the information only for the purposes set forth in this agreement and in accordance with its instructions. We will not transfer information to any third parties except in accordance with the provisions of this agreement, and/or the permission or obligation stipulated in any law to provide the information to a third party or to a government agency.
• We may update our privacy policy from time to time and therefore we recommend checking frequently if changes have been made to it.

         2. A number of general principles

• Subject to the provisions of the law and the license, we will use the information as stated in this document, sometimes by third parties acting on our behalf in Israel and abroad, for the purpose of providing the services and their operation, for billing purposes for the use of the services and in order to provide you with services tailored to you personally, for checking credit and financial rating according to the service law Credit data or any other law, for the purpose of handling complaints, for various statistical purposes, for the prevention of theft and fraud, for security purposes, for the management of our network and services and their improvement, for marketing purposes and for other additional purposes that will be detailed in this document.
• For identification and privacy purposes, we will be entitled to request identifying information (such as an ID number and/or information regarding the means of payment you provided us). In addition, you can set a password in order to receive private information concerning you. The use that will be made of your identifying information and your password (even if this use is made without your consent, including for the purpose of purchasing services from us), is your sole responsibility. Therefore, it is suggested that you do not give the password to any third parties, and that you change it from time to time.
• As a customer, you will have access to private information of all your users (temporary or permanent). It is your responsibility to ensure that your users are aware of and agree to this, as well as to the other provisions of this agreement and to this privacy protection section in particular.

       3. What information do we collect?

• Wicom Mobile provides various communication services to subscribers, including cellular services, internet, international and domestic call services, and more. These services are provided by Wicom Mobile itself or by third parties, in Israel or abroad. In this framework, Wicom Mobile collects, holds and processes various information details, which may change depending on the services provided by it.
• In this framework, we collect, hold and process information about you, as detailed below:
• Information you provide to us at the time of contracting with us and as part of any other contact or interaction with the company or its representatives (such as name, address, means of payment and spoken language);
• Information that we have collected or accumulated in our hands from the very provision of the services, including location data (physical location of your terminal equipment including history and location patterns) and traffic data (calls, text messages, browsing including deadlines, scope and duration).
• Information about you that will come to our disposal from third parties, and in the meantime:
• information we receive from other communication operators or service providers for the purposes of service provision and operation as well as for the purposes of collection, accounting and payment;
• Information we receive from sources permitted by law, as well as from authorized parties (such as credit data service companies and legal databases).

• e to the website, information about you is collected automatically by our systems and those of third parties involved in the provision of services and the operation of the website (among other things through “cookies” on which see details in section 4 below). Calls to customer service are also automatically recorded. Information entered on the website may be recorded continuously as it is entered, so that if the entry stops before the end of the process, we can check if there has been a malfunction and also contact you and help you complete the process.

  Information received from third parties – Wicom Mobile receives information about you from third parties such as: authorized credit bureaus, state authorities, other telecommunications companies, subcontractors and outsourcing providers, surveyors and marketing consultants, any legal source that permits the delivery of information, legal databases, public information and any information After you agreed to transfer it to the company. Subject to your privacy settings, Wicom Mobile may receive information that you have uploaded or that has been uploaded about you to the Internet and/or social networks, as well as receive information from operators of social networks where you have an account. The company may also process the information stored in its databases and cross-reference it with the information received from third parties.

• What is the use we make of the information?

  In general, the information that Vicom Mobile collects is used for various purposes. The information is used, among other things, to provide services, to customize the services, to analyze, manage, develop, optimize and improve the services, service and marketing systems for customers and users of our website and application, to manage communication with customers on various topics, including through Direct mail, to process the information for the needs of the company or for the needs of third parties, to comply with legal requirements and to protect our other legitimate interests.

  In general, and among others, we will be able to use the information, including through direct mail, for the following purposes:

  to provide you or users on your behalf with a service or for the purpose of contacting you for the purpose of providing a service;

  to contact you, and for preservation purposes;

  to operate our services or those of other providers;

  to collect payments due from you or for the services provided to you through the network, to another license holder or to a service provider when the information transferred is necessary for collecting funds and preparing accounts;

  To carry out control, prevent theft and fraud as well as for security purposes, including through filtering and testing operations.

  We will also be able to use the information for marketing purposes and, among other things, for the purpose of providing benefits, sharing promotions, sending advertisements and marketing offers and conducting surveys. We will be entitled to send the advertisements by regular mail, direct mail and/or electronically. The advertisements and marketing offers sent can be on our behalf, on behalf of any company in our group and/or on behalf of third parties with whom we have commercial relations. This consent is also on behalf of and for those who use your device. If you are not interested in receiving advertisements and marketing offers, you can at any time stop receiving certain advertising messages via facsimile, dialer, email, SMS, and/or direct mail, by contacting our service center.

  We may include details about you in our or a third party’s telephone directory and/or in directories and intelligence services that we are obligated to maintain in accordance with the provisions of our license/permit and provide them to any applicant; You may request that the phone number assigned to you for the services not be published.

  We will be entitled to record our telephone conversations with you in connection with the provision of the services, and to use these recordings for documentation, control of the nature and quality of the services and to prevent fraud.

  Without detracting from the generality of the foregoing, we will not use information about you for any of the following purposes, unless you have given your express consent:

  Providing direct mail services to a third party, as defined in the Privacy Protection Law.

  Use of location data about you that is not essential for the purpose of providing the services.

  Who can we transfer the information to?

  We may transfer and hand over the collected information (in whole or in part) between the companies in our group, and to third parties, in Israel and abroad, and this for the purpose of realizing purposes permitted to us, by law, in accordance with your consent, or according to this policy document. We will take with the necessary means to ensure that a third party receiving information undertakes to keep it as required according to the type of information transferred and the purpose of the transfer.

  In this framework, and among others, we will be able to transfer the information to third parties, in the following cases:

  In cases where we will need the information or its transmission for the purpose of defense within the framework of legal proceedings, lawsuits, and/or your claims against us;

  In appropriate emergencies (including when calling emergency services), we will provide details of your phone number and location. We will also allow the public emergency service centers to recognize your phone number when calling them. This is even if you requested to block the transfer of the phone number or to keep the confidentiality of a number or if you set up such a block (permanent or temporary). It is your responsibility to inform us of any changes to your details so that we can provide the public emergency services with access to you.

  To third parties who provide you with services at your request. In such a case we will provide only the information relevant to the service you requested.

  To third parties who provide us with outsourced services, in Israel or abroad, for the performance of which it is necessary to make use of the information that we are allowed to do ourselves (such as generating invoices, collecting payments and debts, customer service, service provision, information processing and marketing). In such a case, the service providers will be given Only the information necessary to perform the services. We emphasize that the responsibility for the information and how it is used remains ours.

  To a third party as part of the transfer or conversion of our business (all or part of it) to that third party and for the purpose of continuing the provision of services by him. In such a case, you will be notified in advance and you will be allowed to object to the transfer of the information and stop the communication with us.

  to the state authorities, or to any other entity. In such a case, we will transfer the information in accordance with the provisions of the law, the license, a regulatory provision, by virtue of a judicial order, or any other legal provision that applies to us.

  Please note, we provide various services with the help of various providers, some of which are outside of Israel (such as roaming services). In these cases, private information concerning you will be transferred outside of Israel, in accordance with the law, and will apply to it

        4. How is the information collected?

• Wicom Mobile collects information in various ways, including collection directly from the customer, from the network, from the uses made by you, from the terminal equipment and from third parties. We will list below in general the forms in which the information is collected.
• Information provided by you – Wicom Mobile collects information that you provide about yourself and others, including, at the time of joining or purchasing products and services, as part of an interest in such engagement, during the use of the services, in contacting our customer service and support, in participating in surveys and promotions, and in any other way in which you chooses to provide us with information.
• Information collected automatically – when you join our services or use the services on the website, or the equipment used to consume the services or enter